FAQs

At Universal Auto Glass, we strive for efficiency in our service process. Our typical driveaway time is approximately 30 minutes, allowing you to get back on the road quickly.

Universal Auto Glass guarantees a comprehensive lifetime warranty on our auto glass replacement services, giving customers long-term confidence in the quality and durability of our work. Note: Warranty may be void in cases of existing corrosion or damage.

Our mobile auto glass replacement service at Universal Auto Glass is offered at no extra cost. This convenient option allows our technicians to come right to your home, workplace, or roadside location, saving you time and eliminating unnecessary hassle. With flexible scheduling and professional service, we make auto glass replacement as simple and stress-free as possible.

Universal Auto Glass offers complimentary estimates to all our auto glass replacement customers. This allows you to understand the scope of work and pricing upfront with no obligation or hidden fees. Our team is happy to answer questions and provide clear guidance before any service begins.

We at Universal Auto Glass prioritize quality. For our auto glass replacement services, we use OEM glass on specific requests and high-quality aftermarket glass as our standard option.

Chips and cracks will be inspected, taking into account safety, the location of the damage, and whether the windshield crack repair will compromise the structural integrity of the glass. Things to note: 1. The damage is smaller than a quarter. 2. The crack hasn’t started to “spider” or spread. 3. There are no more than three chips.

Universal Auto Glass accepts all major insurance carriers.

Universal Auto Glass provides repairs and replacements for windshields, door glass, vent glass, quarter glass, and rear glass windows.

Universal Auto Glass accepts all major credit cards and bank checks as forms of payment.

We do offer mobile service to our customers at no extra charge.

A single glass claim is unlikely to raise your Massachusetts insurance rates, as it is considered a “comprehensive” claim and not typically an at-fault event.

Advanced Driver Assistance Systems (ADAS), such as lane-keep assist and collision warning, rely in part on a camera mounted to the windshield. During a windshield replacement, it is crucial that the camera is properly calibrated and returned to its original factory settings. Otherwise, the ADAS systems will not function correctly. At Universal Auto Glass, we offer this service at an additional cost, which will be included in your quote. If you are going through insurance, this cost would be covered.

I understand that this installation has a full warranty against the manufacturer’s defects or workmanship for as long as I own the vehicle. This warranty will be void if rust or corrosion is present during installation. I authorize UNIVERSAL AUTO GLASS, INC. to provide the above-referenced goods and services, and to install glass and related parts. I authorize my insurance company to pay Universal Auto Glass for the above-referenced goods and services.

Universal Auto Glass is open on Saturdays by appointment only.