FAQs

At Universal Auto Glass, we strive for efficiency in our service process. Our typical driveaway time is approximately 30 minutes, allowing you to get back on the road quickly.

Universal Auto Glass provides a comprehensive lifetime warranty on all our services. Please be aware that this warranty may not apply in cases of pre-existing corrosion or damage.

We offer our mobile service at Universal Auto Glass without any additional charge to our customers.

Universal Auto Glass provides free estimates to all our customers as part of our commitment to transparent service.

At Universal Auto Glass, we prioritize quality in our materials. We use high-quality aftermarket glass as our standard option, and we can provide OEM glass upon specific request.

Chips and cracks will be inspected, taking into account safety, the location of the damage, and whether the windshield crack repair will compromise the structural integrity of the glass. Things to note: 1. The damage is smaller than a quarter. 2. The crack hasn’t started to “spider” or spread. 3. There are no more than three chips.

Universal Auto Glass accepts all major insurance carriers.

Universal Auto Glass provides repairs and replacements for windshields, door glass, vent glass, quarter glass, and rear glass windows.

Universal Auto Glass accepts all major credit cards and bank checks as forms of payment.

We do offer mobile service to our customers at no extra charge.

A single glass claim is unlikely to raise your Massachusetts insurance rates, as it is considered a “comprehensive” claim and not typically an at-fault event.

Advanced Driver Assistance Systems (ADAS), such as lane-keep assist and collision warning, rely in part on a camera mounted to the windshield. During a windshield replacement, it is crucial that the camera is properly calibrated and returned to its original factory settings. Otherwise, the ADAS systems will not function correctly. At Universal Auto Glass, we offer this service at an additional cost, which will be included in your quote. If you are going through insurance, this cost would be covered.

I understand that this installation has a full warranty against the manufacturer’s defects or workmanship for as long as I own the vehicle. This warranty will be void if rust or corrosion is present during installation. I authorize UNIVERSAL AUTO GLASS, INC. to provide the above-referenced goods and services, and to install glass and related parts. I authorize my insurance company to pay Universal Auto Glass for the above-referenced goods and services.

Universal Auto Glass is open on Saturdays by appointment only.